Ordering And Delivery

We look forward to receiving your orders and welcome feedback on any aspect of your customer experience.   To give us feedback or if you have any enquiries, please contact us at customerservices@mcrostie.co.uk.

Ordering

It is easy to order from this website. Simply add your purchases to your shopping basket. When you are finished shopping, go to the checkout and follow the ‘easy-to-follow’ checkout process.

Payment: This site accepts American Express, Visa credit, Visa Debit, Maestro, Delta, Mastercard and PayPal. All payment information is gathered in a secure environment, via SagePay or PayPal . McRostie have no access to this data. Please see our Privacy Policy for further information.

Confirmation: You will receive an email confirmation as soon as possible confirming that your order has been received.

Dispatch: Subject to stock availability, we aim to dispatch within 5 working days of processing your order.
A ‘Working Day’ excludes Saturdays, Sundays, public holidays and any other days we inform that we are closed.

All deliveries require a signature on receipt

DELIVERY / SHIPPING

LIMITED OFFER – FREE DELIVERY WORLDWIDE on our Standard Services for orders over £100 in value.

All deliveries require a signature on receipt.
To avoid unnecessary delay, please ensure someone will be available to sign for your package at the delivery address provided.

Please see the tables below for delivery charges, estimated dispatch and delivery times.

‘Days’ refer to ‘Working Days’, which exclude Saturdays, Sundays, public holidays and any other days we inform that we are closed.

UK – Delivery within the UK:

SERVICE

Royal Mail or Parcelforce according to destination

£ NO. OF DAYS *
From date of dispatch
DATE OF DISPATCH AND
OTHER INFO
STANDARD

Signed for

£4.95 2 Stock items:  1 – 5 *days

Non Stock Items: 3 – 15 *days

NEXT DAY

Signed for

£7.95 1 STOCK ITEMS ONLY

Orders must be received by 12pm Mon – Thurs.

SATURDAY DELIVERY

Signed for

£15.00 The Saturday following receipt of order STOCK ITEMS ONLY

Orders must be received by 9 am the Friday before.

CHRISTMAS Deliveries: Royal Mail’s last posting dates within the UK for Christmas 2017.

Standard Service   – to be informed
Next Day Delivery – to be informed
(Royal Mail Special Delivery Guaranteed.)

EUROPE – Delivery within Europe.

Latest recommended posting date for Christmas 2017 Europe:  

Most EU countries:  to be informed 

except Germany, Italy, Poland – to be informed.    Sweden, Finland – to be informed

SERVICE

Royal Mail or Parcelforce, Signed for

£ NO. OF DAYS*
From date of dispatch
DATE OF DISPATCH AND
OTHER INFO
STANDARD

This is not a guaranteed service

£9.95 4 – 7 Stock items:  1 – 5 *days

Non Stock Items: 3 – 15 *days

REST OF WORLD – Delivery to countries not in Europe.

Latest recommended posting dates for Christmas 2017

Canada and USA:  to be informed       Japan:  to be informed

Please see TAX & IMPORT DUTIES

SERVICE

Royal Mail or Parcelforce, signed for

£ NO. OF DAYS*
From date of dispatch
DATE OF DISPATCH AND
OTHER INFO
STANDARD

This is not a guaranteed service

£14.95 5 – 10 Stock items:  1 – 5 days

Non Stock Items: 3 – 15 days

If an extended delay is likely, we will contact you to inform you of this.

NON-STOCK Items including Custom Made, Bespoke and Made to Order.

Depending on the detail and availability of materials, we can often have  ‘non stock’ items made for you in a short period of time.

Small Non-Stock Items, such as belts, key fobs, coasters, and other small accessories/gift items will normally be dispatched within 3 – 10 working days, subject to availability of materials.

Larger Non-Stock Items, such as bags, briefcases and folios will normally be dispatched within 20 working days, subject to the availability of materials.

PERSONALISED ITEMS

Please allow a few extra days for us to provide this service.

URGENT ORDERS

We will do our best to meet your requested date.

TAX & IMPORT DUTIES

UK VAT

UK VAT is only payable on items being shipped to a destination within the UK and the EU

The current rate of UK VAT is 20%.
At the checkout, it will state clearly the UK VAT element of your purchase.

REST OF WORLD Destinations:

You do not pay UK VAT.

If you are viewing this site form a location beyond the UK and EU, the prices you see are the ‘EX VAT’ price.  These do not include UK VAT.  It will state at the checkout (£0.00 UK VAT.) next to your total price.
If you are viewing this site from a location within the UK and EU, but wish to ship to a ‘Rest of World’ destination, the prices you see in our online shop include UK VAT.  The UK VAT element will be deducted from the item price at the Checkout when you enter your shipping details with the destination address outside the UK and EU.  It will state  clearly (£0.00 UK VAT) next to your total price.
*AUSTRALIA: please note that taxes and duties are not applicable for orders to Australia under the value of $1000 AUD.

IMPORTANT: The recipient will, however, be liable for any local import duties, customs and/or sales taxes applied by Customs on entry into the destination country. We advise you to pay any such charges promptly to allow swift passage through Customs and avoid unnecessary delay in delivery.
Customs will not release your order without payment of any such taxes. These are your responsibility.
If these charges are not paid and the item is returned to us, we are not responsible for any charges on its return to the UK and all charges incurred will be deducted from any refund due.


Sorry this website requires JavaScript to be enabled to work correctly!