Ordering And Delivery

We look forward to receiving your orders and welcome feedback on any aspect of your customer experience.   To give us feedback or if you have any enquiries, please contact us at customerservices@mcrostie.co.uk.

Ordering

It is easy to order from this website. Simply add your purchases to your shopping basket. When you are finished shopping, go to the checkout and follow the ‘easy-to-follow’ checkout process.

Payment: This site accepts American Express, Visa credit, Visa Debit, Maestro, Delta, Mastercard and PayPal. All payment information is gathered in a secure environment, via SagePay or PayPal . McRostie have no access to this data. Please see our Privacy Policy for further information.

Confirmation: You will receive an email confirmation as soon as possible confirming that your order has been received.

Dispatch: Subject to stock availability, we aim to dispatch within 5 working days of processing your order.
A ‘Working Day’ excludes Saturdays, Sundays, public holidays and any other days we inform that we are closed.

All deliveries require a signature on receipt

DELIVERY / SHIPPING

LIMITED OFFER – FREE DELIVERY WORLDWIDE on our Standard Services for orders over £100 in value.

All deliveries require a signature on receipt.
To avoid unnecessary delay, please ensure someone will be available to sign for your package at the delivery address provided.

Please see the tables below for delivery charges, estimated dispatch and delivery times.

‘Days’ refer to ‘Working Days’, which exclude Saturdays, Sundays, public holidays and any other days we inform that we are closed.

UK – Delivery within the UK:

SERVICE

Royal Mail or Parcelforce according to destination

£ NO. OF DAYS *
From date of dispatch
DATE OF DISPATCH AND
OTHER INFO
STANDARD

Signed for

£4.95 2 Stock items:  1 – 5 *days

Non Stock Items: 3 – 15 *days

NEXT DAY

Signed for

£7.95 1 STOCK ITEMS ONLY

Orders must be received by 12pm Mon – Thurs.

SATURDAY DELIVERY

Signed for

£15.00 The Saturday following receipt of order STOCK ITEMS ONLY

Orders must be received by 9 am the Friday before.

CHRISTMAS Deliveries: Royal Mail’s last posting dates within the UK for Christmas 2016.

Standard Service – Wednesday, 21st December 2016
Next Day Delivery – Thursday, 22nd December 2016
(Royal Mail Special Delivery Guaranteed.)

EUROPE – Delivery within Europe.

Latest recommended posting date for Christmas 2016 Europe:  

Most EU countries:  Friday 16th December

except Germany, Italy, Poland – Wed. 14th Dec.    Sweden, Finland – Thurs. 15th Dec.

SERVICE

Royal Mail or Parcelforce, Signed for

£ NO. OF DAYS*
From date of dispatch
DATE OF DISPATCH AND
OTHER INFO
STANDARD

This is not a guaranteed service

£9.95 4 – 7 Stock items:  1 – 5 *days

Non Stock Items: 3 – 15 *days

REST OF WORLD – Delivery to countries not in Europe.

Latest recommended posting dates for Christmas 2016

Canada and USA:  Thursday 15th December 2016       Japan:  7th December, 2016

Please see TAX & IMPORT DUTIES

SERVICE

Royal Mail or Parcelforce, signed for

£ NO. OF DAYS*
From date of dispatch
DATE OF DISPATCH AND
OTHER INFO
STANDARD

This is not a guaranteed service

£14.95 5 – 10 Stock items:  1 – 5 days

Non Stock Items: 3 – 15 days

Please see TAX & IMPORT DUTIES If an extended delay is likely, we will contact you to inform you of this.

NON-STOCK Items including Custom Made, Bespoke and Made to Order.

Depending on the detail and availability of materials, we can often have your ‘non stock’ items made for you in a short period of time.

Small Non-Stock Items, such as belts, key fobs, coasters, and other small accessories/gift items will normally be dispatched within 3 – 10 working days, subject to availability of materials.

Larger Non-Stock Items, such as bags, briefcases and folios will normally be dispatched within 20 working days, subject to the availability of materials.

PERSONALISED ITEMS

Please allow a few extra days for us to provide this service.

URGENT ORDERS

We will do our best to meet your requested date.

TAX & IMPORT DUTIES

UK & EU Destinations:

Prices on our website include UK VAT at the current rate of 20%.
This is the price paid on all orders to destinations within the UK and the EU.

REST OF WORLD Destinations:

You do not pay UK VAT.
The UK VAT element will be deducted from the item price at the Checkout when you enter your shipping details.
The current UK VAT rate is 20%.
*AUSTRALIA: please note that taxes and duties are not applicable for orders to Australia under the value of $1000 AUD.

IMPORTANT: The recipient will, however, be liable for any local import duties, customs and/or sales taxes applied by Customs on entry into the destination country. We advise you to pay any such charges promptly to allow swift passage through Customs and avoid unnecessary delay in delivery.
Customs will not release your order without payment of any such taxes. These are your responsibility.
If these charges are not paid and the item is returned to us, we are not responsible for any charges on its return to the UK and all charges incurred will be deducted from any refund due.


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