Terms & Conditions

These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information. 

General terms and conditions

This site is owned and operated by McRostie of Glasgow Ltd , a company registered in Scotland under company number SC101670.  The Registered Office and Trading Address is McRostie of Glasgow Ltd, The Harness Room, Bowfield, Howwood , Johnstone, PA9 1DB, Scotland, UK. Vat Registration Number 476 9033 17 and trading under the names “McRostie”, McRostie of Glasgow Ltd” and “McRostie Scotland”.

By using the Website  www.mcrostie.co.uk you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you must not use the Website or purchase Goods or order Services from the Website.

We recommend that you take a copy of these terms and conditions for your reference.  We may change the terms and conditions at any time and recommend that you check the terms and conditions at intervals to ensure that you are aware of and agree to be bound by the current version.

If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@mcrostie.co.uk or write to us at McRostie of Glasgow Ltd, The Harness Room, Bowfield, Howwood, Johnstone, PA9 1DB.

  1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us. 

  1. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. 

  1. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to McRostie of Glasgow Ltd. and use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our express prior written permission. You must not modify, distribute or repost anything on this website for any purpose 

  1. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website.  Where there are genuine errors on the website and it is reasonable to think that this may have influenced your decision to purchase, we will endeavour to contact you to inform you of such error, providing you with the correct information, offering you the choice of continuing with the purchase according to this correct information or cancelling your order: in this we will not be liable to you for any such errors

Sizes, weights and capacities:  Any measurements, sizes, weights, dimensions and capacities given about the goods are approximations only.  Colour: We take every effort to make accurate colour reproduction and representation, however, McRostie of Glasgow Ltd take no responsibility for variations between the colours shown on the website on your computer and the actual colours of the products as this may be due to the colour reproduction on your hardware (computer/laptop/tablet/mobile phone or other.)

  1. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

  1. Availability

All orders are subject to acceptance and availability.  We make each product in our own workshop at The Harness Room in Scotland.  An item which is normally held in stock and is out of stock when you order can be made in our workshop, subject to the availability of  materials, often within a short space of time.

Out of Stock, Stock Items:  In the case where you have ordered products which are displayed as being Stock Items and these are out of stock or are otherwise unavailable, if we are unable to make and dispatch within 5 days, we will notify you by e-mail or phone that the item is unavailable from stock and inform you when we could complete your order or suggest an alternative item which is available from stock. You will have the option either to accept a longer delivery period, request notification of when the item is back in stock, select a different item which is in stock or cancel your order.,

We reserve the right to withdraw any Goods from the Website at anytime before we accept your offer to purchase those Goods.  

  1. Ordering errors

You are able to correct errors on your order up to the point on which you click on “confirm order” during the ordering process.  Any product which we do not have in stock at the time, including all product which is custom made, bespoke, personalised or made to order, we will endeavour to accommodate any changes to your order only if you have received a confirmation from us stating that we are able to do so and that the leather has not yet been cut or marked in any way.

Size errors:  Guidance is provided on this website on how to order the correct size of belt.  If you order the wrong size in a stock item, we will exchange this once only for a different size.  We will not pay the cost of returning the original item and we reserve the right to charge a second shipping/delivery charge before we dispatch the second item.

Colour: We make every effort to display the colours of our products as   accurately as possible. Colour variations between the colours shown on the website on your computer and the actual colours of the products may be due to the colour reproduction on your computer. If you are in doubt about colour, please request a colour swatch.

  1. Inspection

You should inspect the products upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in accordance with your cancellation right and / or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the goods at a later date.  Material: McRostie select the best materials suited for each product.  Our main material is Leather.  By the nature of the material itself, every hide is unique and may bear scarring or growth marks.  These are natural features and should not be seen as defects.  Where any such features are excessive, McRostie will have rejected these hides on inspection on receipt.  Over time leather will show signs of age and may change in colour and develop a patina of its own.  This is a sought after characteristic . You will find information on how to look after your product in the section on our website marked Sizing andCare info.

  1. Price, Tax and Import Duties 

The prices payable for goods that you order are as set out on our website.

If you are viewing this site from within the UK or the EU, the prices you will see are inclusive of VAT at the current rate (20%) and are correct at the time of entering information.  If the destination of your order is to a country not in the UK or EU, then UK VAT will be deducted at the checkout on entering the destination address.

If you are viewing this site from a location not in the UK or the EU, the prices you will see do not include UK VAT.

UK and EU Destinations : UK VAT is charged on all orders to the UK and EU.  The VAT element will be clearly stated at the checkout.

Rest of World Destinations:   You do not pay UK VAT.  At the checkout, it will state clearly  £0.00 UK VAT.

IMPORTANT: The recipient will, however, be liable for any local import duties, customs and/or sales taxes applied by Customs on entry into the destination country.

Customs will not release your order without payment of any such taxes. These are your responsibility.  If these charges are not paid and the item is returned to us, we are not responsible for any charges on its return to the UK and all charges incurred will be deducted from any refund due.   We reserve the right not to accept returned goods from beyond the EU that incur customs charges of any kind.

  1. Eligibility

In order to make a purchase through the McRostie Scotland website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

  1. Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have. 

  1. Delivery

Delivery charges vary according to the destination country on the shipping / delivery address.

Our delivery charges are set out in full in the Ordering & Delivery section under Customer Services.  It is also to be found along the bottom of the page marked ‘Orders & Returns’ .

You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

Please note that delivery times within the UK to remote areas and islands may be longer thanestimated.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate.  Delivery times are not guaranteed and therefore time is not of the essence.

If you are unsatisfied with your purchase, you are welcome to return any items ordered (with the exception of items that have been made to order, custom made or altered in any way at your request) within 14 days, beginning the day after your order is delivered. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

  1. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered. 

  1. Cancellation rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order, bespoke, custom made items, including items made differently in any way from the item as shown and described on the website, or personalised items.

You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us in writing by any durable medium (for example letter sent by post or e-mail).

Returning cancelled goods: If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk within 7 days of receipt.

Once you have notified us that you are cancelling your contract, and we have received the goods back, or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card, less the shipping/delivery charge, within 14 calendar days.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)

  1. Cancellation by us

We reserve the right not to process your order if:

We do not deliver to your area; or

One or more of the goods you ordered was listed at an incorrect price due to a typographical error.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days. 

  1. Liability

15.1      Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery, we will provide you with a full refund.

15.2      We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control, this includes adverse weather conditions and strikes.

15.3      Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

15.4      You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

15.5      Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended)) relating to faulty and/or misdescribed goods. 

  1. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at McRostie of Glasgow Ltd, The Harness Room, Bowfield, Howwood, Johnstone, PA9 1DB, Scotland, UK and all notices from us to you will be displayed on our website from time to time.

  1. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and every time you wish to order products or use our services please check these terms and conditions as it is these terms and conditions which apply at that time.  

  1. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scottish law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Scotland. All contracts are concluded in English.

  1. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. 

  1. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

  1. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third  party.


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